COUPON CODE: BY18

FAQ

Shopping


Q. How do I use the search option of your site?

A. You can search by color, by designer, by occasion, by dress type, by price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses.

 

Q. How can I make sure I order the correct size?

A. Compare your unique measurements with Bonnyin's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.

 

Q. Can I order this dress in a different style/fabric/length?

A. Please understand that each dress is carefully tailored to match exactly what you see in the photos, so unfortunately we are unable to modify the fabric/length in any way. Currently, the two acceptable changes are removing the trains and adding spaghetti straps, only for dresses with simple designs.

 

Q. How do I place an order?

A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size and color. Once you have everything you need, simply select the option to "add to cart" and you can check out at anytime by selecting the checkout button.

 

Q. What happens after I place an order?

A. After you place an order, you will receive a processing email letting you know your order was received. Next, you will receive a confirmation email with an estimated ship date for your order. Lastly, you will be sent a shipping email with a tracking number for your package.

 

Q. How long will it take to get my order?

A. Most of the time, the dress you select will ship within 1 business day (in stock / not including weekends) . However, there are some exceptions. Please read the policies page to learn more.

 

Q. How do I check the status of my order?

A. If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website.

 

Q. How long does it take to receive the product I order?

A.Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping & Policies".

 

Q. Are there any additional fees involved in shipping?

A. In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.

 

Q. Where can you ship to?

A. We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

 

Q. What kind of warranty or guarantee do you offer on your products?

A. We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

 

Q. What is your Return Policy?

A. Customers need to contact bonnyin.co.uk Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

 

Q. How much will the shipping cost?

A. The shipping cost is $25 per order.

 

Payment


Q. What payment methods do you currently accept?

A. We currently accept payment via Credit Card online or Western Union.

 

Q. When is my credit card charged?

A. Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date.

 

Q. Why was my credit card declined?

A. There are a few reasons that your credit card would be declined: the numbers could have been typed incorrectly, your bank might have a limit on purchase totals, or there could be a security feature on your card not allowing it to be used out of your state or country.

 

Others


Q. What if I want a dress in a color that is not listed?

A. The colors that we list on the product detail page are the only colors in which that style dress is produced in.

 

Q. What if my dress is not available?

A. If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.

 

Q. Do you rent dresses?

A. No, we do not have any dresses available to rent.

 

Q. I saw an item that I wanted and now I can't find it?

A. When an item no longer has stock and is discontinued by the manufacturer, it is taken off of the website since it is no longer available for purchase.

 

Q. Why haven't you responded to my email?

A. With the high volume of emails received during prom season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.

 

Q. What if my billing and shipping addresses are different?

A. This can delay the process of your order and your order will need to go to our fraud protection department and more information from the customer is usually needed to be able to proceed.

 

Q. How do I contact you?

A. Please see our Store Info page for all our contact information.

 

Q. Is the information I send over the Internet safe?

A. All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industries most poweful encryption verisign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.